Rigid Power Tools: What Is LSA —...

Rigid Power Tools: What is LSA — RIDGID Lifetime Service Agreement. What is LSA? LSA stands for the RIDGID Lifetime Service Agreement. With registration, eligible RIDGID power tools are covered for life. That’s FREE Parts. FR…


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15 Responses to “ Rigid Power Tools: What Is LSA —”

  1. Jason Barrow says:

    I’ve read about the LSA from RIDGID not being honored. I sold my used set
    and won’t use RIDGID again. I’ll stick with Milwaukee and DeWalt products
    for better quality and longer use.

  2. Bob Dzuricky says:

    All you have to do is register. Yeah…right. EVERY tool I tried to
    register online failed to somehow meet their standards (after a month of
    waiting for a reply) & they suggested I mail everything in. After more
    months of waiting, the snail mail registration also fails for some obscure
    reason. I am now effectively past my 90 day limit & am no longer eligible
    for the LSA. Don’t get me wrong – Ridgid tools are good. But I have been
    unable to register at least 3 legitimately purchased items for their
    warranty. If a tool cannot be registered, the best LSA in the world is
    worthless.

    • Glen Milholland says:

      I have run into the same problem. I painstakingly entered every model and serial # and photographed each and everyone of the large combo kit and submitted online. A week later a receive an email telling me my numbers didn’t match up with records. A know for a fact each and everyone was exactly as they were on the tools. Their answer is for me to print out a copy of the email go through the whole process again sending them the upc code off the box and my store receipt (Home Depot) to them certified mail and then after 90 days if it still has not gone through do the whole process again. I believe this is the way they make people give up and if you happen not to read the email completely you would have assumed all was covered. This is a scam or very deceiving trickery at the least. I have read nothing but bad things on this whole LSA that is sad considering they have the best cordless tools out there and I have had nothing but good results out of the dozens of tools I have bought and used at work and home. Sadly the LSA leaves a bad taste in my mouth

  3. Backyardhomesteader says:

    Wished I had seen this first. I just purchased a drill/impact driver combo
    kit and sent in my LSA information just to get shot down. Now they want me
    to mail everything to them and expect me to wait 10-12 weeks for an answer.
    If you think about it in that time the 90 days is up.Needless to say I will
    be taken it back tomorrow.

  4. Andrew Yeager says:

    Yep about ridiculous that when the drill breaks for my 4 pack the whole
    thing is useless because I have to send them the batteries and the charger.
    And then it takes like 8 weeks. Been there tried that decided I would
    stick with Miluakee. Less breakage to need repaired in the first place.
    Being able to use the tools I purchase means more to me then getting them
    fixed “free”.

  5. lostmyhare says:

    LSA = Total BS! Consumers, do your due diligence before buying Ridgid
    products. I’m sure you’ll find plenty of unhappy people online complaining
    about shared experiences and frustration with this LSA scam. Yes, I said
    scam because it is. This was put into play because Ridgid wants every owner
    to register their products so they can know who owns their products. If
    not, they’d simply offer the Lifetime Warranty as such and not as an
    “upgrade” to the purchaser.

    They could offer a lifetime warranty and put that registration is a part of
    the process, but in consumer-friendly states like California it’s illegal
    to require registration on product warranties. So, Ridgid has figured out
    how to make registration a requirement.

    The folks at Ridgid claim the LSA is an upgrade and themselves have used
    the term “rebate” to describe the process. The consumer, like a rebate,
    needs to file all the needed paperwork and then follow up on them to be
    sure the processing is done correctly. It’s a very creative solution to
    side-step the California consumer laws where products don’t need to be
    registered. Don’t misunderstand, I’m not in CA and I don’t have an issue
    with the registering a product. But I do have an issue where I need to
    follow up on Ridgid holding up their end of the process.

    I purchased a 4-piece rechargeable tool set in 2010 and registered within 2
    weeks online, their system shows my products are registered. I sent in a
    copy of the receipt with each of the products serial numbers even though
    those weren’t required. Three years later and I have a problem with the
    batteries. So I take my set into HD for a battery replacement and find out
    the products only have a 3 year warranty because Ridgid never received
    (processed) my paperwork. I’m not saying the postal service didn’t lose the
    letter, but given the comments from others online it really seems Ridgid
    has a problem on their end with these LSAs and registrations. There is a
    small possibility the postal service did lose my paperwork, but Ridgid’s
    track record suggests the problem may be with Ridgid.

    I have talked with several people at Ridgid about my case and they are
    standing strong in their belief that I didn’t send in the paperwork. I know
    I did and according to them my products are registered, but only for the 3
    year warranty because they have not processed my additional paperwork. It
    appears I needed to babysit Ridgid after sending in the paperwork to be
    sure they were able to do their job correctly.

    Consumers, Make note this LSA registration is a scam. When you finally need
    to use your LSA don’t be surprised if Ridgid pulls the same crap with
    your service. At that point Ridgid folks will chuckle because it may likely
    be too late for you to do anything about…

  6. Tim Curtin says:

    I used to think the lifetime service agreement was a great benefit and I
    recommend Ridgid to others as a result. But after watching this and
    learning that you must send in all of the pieces to your kit even if just a
    battery no longer works, this lifetime agreement is worthless. Who would do
    this and and who at Ridgid thought this would be best for their customers?
    What can’t I continue to use my tools with another good battery that I
    purchased separately while another one is sent in for service. Why can’t I
    use my cordless drill, circular saw and recip saw if I need to send in my
    impact driver? Come on. I’m starting to regret my decision to go with
    Ridgid.

    Dear Ridgid,
    If you want the LSA to be a value added service you better rethink your
    requirement to send back the entire kit. If this doesn’t change, I’ll
    certainly be looking elsewhere next time I’m in the market to purchase new
    equipment.

  7. Philip Laurette says:

    Interesting. I have bought several Ridgid tools from Home Depot but never
    even heard of the LSA. After reading all of the other comments here I don’t
    think I would be inclined to buy expecting to be able to take advantage of
    the LSA. It would be interesting to see of Ridgid has a formal response to
    these posts. I mean, not ONE person has a good experience?

  8. Evan Staiger says:

    I have been buying Ridgid power tools since I was in high school. I am now
    thirty. For fifteen years I have been supporting and proudly using Ridgid
    power and hand tools in my home and occupation. June 17th I contacted
    customer service about two lithium batteries I have had problems with
    holding charge. To my surprise there was no record of my tool which I
    registered per the instructions in 2007. The customer service
    representative I originally spoke with in June said if I wrote a letter and
    sent all the tool information I may be eligible to re-register the tool
    under the warranty due to the fact it seems my paperwork was lost either in
    the mail or by the recipient; Ridgid Tool Warranty Program. The same day I
    responded with the following letter:

    “As a homeowner and natural “do it yourselfer” I have more tools than most,
    not in the remodeling or construction business. As you are well aware,
    there are many quality tool companies to choose from, including; DeWalt,
    Ryobi, Makita, Milwaukee, Bosch, etc. I have always chosen Ridgid Power
    Tools for their quality, compatibility, and of course the life time
    warranty which I thought was unsurpassed. I have converted many friends,
    family members and colleagues from competing tool brands to the Ridgid Tool
    products. It has been easy to do; no one offers a Lifetime Warranty on a
    power tool and certainly not on a lithium battery. Over the last fifteen
    years I have added Ridgid tools to my collection including a hand drills,
    miter saw, table saw, abrasive disk chopping saw, reciprocating saw, hammer
    drill, air compressor, nail guns, batteries, chargers, drill bits and an
    assortment of hand tools. I have always been happy with the quality of the
    Ridgid Tools I have purchased.
    Prior to this morning I had never contacted customer service or made any
    claims for warranty work. I called customer service to get the address to
    the closest service location in order to exchange batteries that no longer
    held a charge. I explained time was of the essence because we were in the
    middle of some renovations around the house. I registered the products
    through the mail within ninety days of the original purchase date with a
    copy of the receipt and UPC. Unfortunately for me, the customer service
    representative could not find the product registered. In fact, she could
    not find any of my products registered. I provided the serial number,
    model number, original purchase date, and can provide the original purchase
    receipt from May 7, 2007 for the drill kit which I am currently having
    problems with. I recall filling out the half sheet of “card stock” with my
    personal information and tool information as I had in the past. Apparently
    the information was lost by the US Postal Service according to the customer
    service representative because she could not find any record of the
    warranty. She continued by saying there was nothing she could do because I
    did not register the tool. After asking to talk to her manager she
    explained I could contact the Ridgid Warranty Department at the above
    address with the below information for consideration of late registration.
    After many years of loyalty I hope the Ridgid Tool Company is willing to
    stand by their product despite a mishap by the US Postal Service or the
    data entry department within the warranty department.”

    I was able to provide an original receipt and copy of the UPC, serial and
    model numbers roughly seven years after the original purchase. Because
    Ridgid is unable to stand by there product which claims to have a life time
    warranty they have lost a life time customer. I find it despicable that
    given the amount of information I provided each of the customer service
    representatives the responsibility is still left on the shoulders of
    the customer/myself. I was told by one of the customer service
    representatives that company did not delete any of the phone calls,
    letters, correspondence, etc. and everything was linked to my account. Why
    would it not have been documented that I sent copies of the receipt,
    UPC, registration paperwork and I was notified on blank date at blank
    address? That I did not provide the originals as instructed therefore the
    product was unable to be registered? Had I received such letter or been
    properly notified I would have provided the original paperwork within the
    allotted time. I believe the registration paperwork asked for an email and
    phone number, both of which I provided. I would like to ask, what do you
    think the likelihood is that a person who kept all the original
    documentation for the past 8 plus years did not register his purchase?
    Perhaps the Ridgid Tool Company should invest more time in quality control
    within the warranty department to ensure this type of customer service does
    not continue to ruin their reputation! As it has been said “a warranty is
    only worth the paper it is printed on”. It was foolish of me to ever think
    differently.

  9. thsims79 says:

    I purchased a palm sander, in part, due to this lifetime warranty. I used
    it occasionally but was in no way a heavy user. One day, the sand paper
    would no longer stick to the sanding pad. I went to Ridgid’s website
    looking for local authorized dealers only to find 2, 90 miles away, neither
    would allow me to ship the item to them. One day I jumped in the car and
    took my sander to the dealer only to have them tell me they were no longer
    authorized, yet they are still listed on Ridgid’s website. I finally
    shipped the sander directly to Ridgid only to be told there was a “cost” to
    repair. I questioned the service department about the cost given the
    lifetime warranty. I was told only manufacturer defective parts are
    covered, parts subject to user wear and tear are not. On top of it all, I
    had to pay the shipping cost. Had I known, I would have ordered the part
    and replaced it myself. LSA is a useless joke. 

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